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Toys R Us ... The Home Of Bad Customer Care image

Toys R Us ... The Home Of Bad Customer Care Posted on Jun 05, 10 at 10:01 pm.

This is a guest post by Samantha Milner who regularly provides content from her own personal experiences. I went to Toys R Us with my friend and our two kids back in 2007 at one of their many stories in England that was part of a really big retail store in Northern England. We went around the store and picked out lots of things to buy. I had taken my friend with me because I am registered partially sighted and wanted a little assistance and whilst we were in the store my husband kindly waited in the car ready to drive us all back home. We had a wonderful time but as soon as we hit the till we had major problems with Toys R Us lack of customer service skills. It is so bad that the majority of the staff need to be taken out and completely re-trained. As I went to pay I used my debit card as usual which is a chip and signature. These are special cards that are created especially for people that have eye sight problems and mean that instead of putting the pin code in you will sign for it just like we all used to many years ago before they introduced the pin system. The best part of the chip and signature though is that the shops are totally covered against fraud because the bank takes the losses if fraud is used on the chip and signature card. This means that the shops don’t have any risks in handling these cards. However when I went to pay for my goods they refused my card and said that they would only accept it for fraud prevention purposes if I provided a driving licence. Well how on earth can someone that is partially sighted own a driving license as I am totally lost on this one!!! However after what felt like a lifetime of discussions my husband came in from the car to pay and we left after some nasty remarks from the staff. This included commenting on the fact that partially people shouldn’t be allowed into shops which left me really shaken especially considering a large queue that was forming behind us. I can appreciate that not every store is perfect and this is why I walked away without a fight because I was relying on their customer services head quarters to sort the sorry mess out. But this is when my problems got ten times worse…. I was sent a letter telling me I had lied after complaining in writing with a simple £10 good will gesture voucher (like I would shop in their store again) and no apology. If they had apologised and given me a £50 good will cheque I would have left it there but they didn’t. Therefore I took the matter to the small claims court and was constantly sent messages from their solicitors which I hated because they had a really nasty tone and treated me like I was the rubbish of the bottom of their shoe. As I am sure you are aware what solicitors of these big companies can be like!!! In the end I accepted an out of court settlement a week before it was due to go to court and I never received an apology from them for the way they treated me and if they had they would have saved themselves thousands of pounds in legal costs that they also had to pay. If you experience bad customer service don’t put up with it as then all these big companies will walk all over you. I may have had months of letters but I also got the satisfaction of knowing that they paid the price for how they treated me which is more important than anything. Plus I have never stepped foot in a Toys R Us establishment since and I used to spend £5,000 a year in there and I am sure I am not the only one to ditch them! To read more about me and to find out how I make money online as an internet marketing expert please visit my Blog: http://www.myeasyonlinepay.com Thanks for reading Samantha X feedproxy.google.com Full Story

How to Recognize a Fraud Company Online Posted on May 28, 10 at 11:30 am.

The Internet is a hard-to-control marketplace. The medium enables trading between parties that do not have to see each other, let alone be in the same country. A fair share of people jump on the opportunity to do business without providing the proper paperwork that goes into running a company. ezinearticles.com Full Story

3 things you should do to gain a solid financial foundation

Posted on May 20, 10 at 6:39 am.

New York Daily News

You can get a debit card which offers similar fraud protections as an alternative to credit and many people use debit or cash online. ...
www.nydailynews.com
Full Story

Hawaii Consumers Receive MoneyGram Settlement Checks from FTC Posted on May 11, 10 at 1:00 am.

The FTC is mailing checks to consumers identified as victims of a series of cross-border fraud schemes involving payments via MoneyGram International, Inc. Hawaii's BBB has had calls from local consumers who have received these checks and are wondering if they are fake. hawaii.bbb.orgFull Story

The Home Based Business Conundrum Posted on May 05, 10 at 4:45 am.

When you are considering a home based online business consider some of the most important issues raised in this article before you begin. The question most people have about starting an online home business is, ” what are the risks involved?” The answer is there are always risks involved with any business venture, however your risks can be minimized considerably with an online home based business. Let me explain. Always try to evaluate the risks involved with your Home Based Business as they may easily come back to haunt you later. One major factor is financial risk. This is a question that you have to answer yourself as you are the only one who can determine what amount of money you are willing to invest with the possibility of 0% return. A little harsh perhaps but honest. It’s about the same as investing in the stock market. Sure there are companies that have proven track records which make them less riskier than say new or start-up businesses, but the fact remains that they can be risks as well depending on the strength or weakness of the stock market. A second factor is personal risk. Will you expose yourself to identity theft or other online fraud? One of the biggest issues today is identity theft or other Internet fraud schemes. Identity theft has been a problem for more than 20 years, considerably longer than the mass popularity of the Internet. The only difference is that because of the Internet it has become wider in scope. The same safeguards are still at play only they have different names. Instead of regular mail we now have email. Instead of telemarketer fraud we have online application fraud. The same safeguards still exist here as well. Don’t respond to email with personal information. Don’t fill in personal information in a non secure site. These are risks that can be easily remedied when thinking about starting a home business. 1. Decide on an investment cap. This depends on a number of different factors. Is the home based business a turnkey business? Is there a business plan provided for the business? Are there reliable and verifiable references of others who have used the business? 2. Don’t use your personal information. Develop and design a business with a real business name and register it with your local municipality or form an LLC or corporation. There are plenty of legitimate and trusted resources on the Internet to provide you with that service. 3. Always do your research first. There are a lot of sources on the Internet to help you with researching a home based business. Start with Home Business Research, That’s this site if you didn’t know. There are plenty of free home business research sites on the Internet. Of course I am partial to Home Business Research because it is a free resource. 4. Always look before you leap. In other words, don’t fall for the sales pitch. Ad copywriting is a very lucrative business and major copywriters command upwards of $10,000 or more to write a sales page. Why? It’s simple the product owner will easily get a double digit return on investment by using a professional copywriter. Don’t get me wrong there are plenty of very good products with professionally sales pages, because they need to keep pace with the rest of the market. Up to this point I’ve given you all the negative factors of a home based business, only to provide you with a realistic expectation. The positive factors actually far outweigh the negative ones though. The Internet is a rich tapestry of problems, ideas and solutions. As it is constantly evolving so are the opportunities to make money. First and foremost: You don’t need to start a formal business to make some extra income. Low Risk: There are plenty of casual home business opportunities available. Some present more risk than others but are pretty much dependant upon how long and hard you want to work. These I would categorize as safe bets and include opportunities such as data entry in the form of product surveys and market research. The downside is that many of the surveys pay out only $10-20 per, so you have to hustle to make the big bucks. A second low risk home business is article writing. If you have a writing talent you can create niche content articles. This is a simple business opportunity. Website owners are constantly looking for unique content for their sites. The best way is have niche articles written solely for a particular site. It really depends upon how good your articles are that will determine their value in the market. Medium Risk: A medium risk opportunity is eBook marketing. It’s not the development and publishing that is an issue here it’s the time resource and the advertising to make it work. If your eBook clicks with a niche audience it can be very lucrative. A good place to start is www.ebookinstructor.com for a bunch of free information. Another medium risk opportunity is Google Adsense (R) . If you don’t know what Google Adsense in I suggest that you check out our section on this topic at X. The reason that this is medium risk is that you must have a lot of traffic to your site to make any appreciable money. Research our Adsense section first before you jump. I don’t have an exact count but I know that it’s at least twice that I have launched a business without a good plan and suffered in the long term for it. Rick Carbonehttp://www.articlesbase.com/home-business-articles/the-home-based-business-conundrum-695173.html addthis_url = 'http%3A%2F%2Fwww.xtofrusso.com%2Fbusiness-copywriting%2Fthe-home-based-business-conundrum'; addthis_title = 'The+Home+Based+Business+Conundrum'; addthis_pub = ''; www.xtofrusso.com Full Story